IT Technical Lead in Parsons, KS at Ducommun

Date Posted: 12/28/2021

Job Snapshot

Job Description

IT Technical Lead

Job Description

The IT Technician Lead provides oversight and direction to the local IT technical team to support the assigned performance center(s).  This position is responsible for the overall performance of the technical systems and the site IT staff. This position will provide advanced technical support to drive overall performance and efficiency of applications and systems.

  •  Direct and oversee the local IT Technical team to achieve high performance, productivity and efficiency to obtain desired results and continuous improvement.
  •  Prioritize tasks and projects to deliver on-time completion of tickets and customer support.
  • Partner with the Performance Center leadership team to understand long term strategy and initiatives and support improvements in technology and operational improvements.
  • Focus on developing the technical and professional skill set of the local IT team.
  • Drive standardized processes, clear expectations and goals for the local IT team as well as ensuring those goals align with the Performance Center’s business needs.
  • Optimize overall technology performance of systems by collaborating with other IT shared service groups to support the Performance Center’s short and long term initiatives.
  • Ticket Management, Administration and Reporting  - Track and manage ticket reporting and direct technicians on improving performance; track issues by type; conduct RCCA / process improvements to drive continuous improvement and performance.
  • Support the implementation of the I.T. components of site specific and / or companywide projects or initiatives by advising and coordinating with the applicable functional leaders and / or teams. 
  • Partner with the Business Applications, Infrastructure & Security and Network Services teams to accomplish I.T. Department and Company goals.
  • Act as the point of contact for IT related purchases including data center and end user hardware and software licenses and professional services.
  • Manage local vendors and services to ensure performance and support of those services.
  • Manage and Administer compliance for Sarbanes-Oxley (SOX) 404 audits for the local performance center.
  • Manage and Administer compliance for CMMC audits for the local performance center
  • Oversee compliance with security standards and policies for the site IT Operations team including CMMC governance.
  • Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies and procedures.
  • Perform and document Disaster Recovery and Incident Response testing when directed.
  • Maintain all aspects of the designated site(s) I.T. infrastructure, resources and supporting documentation.  This includes end user support as well as data center / server room equipment and operations, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
  • Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the I.T. infrastructure at one or more designated company sites.
  • Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
  • Assist in resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
  • Assist in resolving Local IT Security issues where applicable and coordinating with the the Security Team on required changes and  local technology implementations.
  • Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
  • Support complex Level II escalation issues/tickets.
  • Maintain Active Directory User Accounts, Security and Distribution Groups and related change requests.
  • Support server room operations when directed including user account administration, data backups, restores and backup media rotations. Perform server installation, maintenance, troubleshooting and repair.

Skills & Qualifications

Required Education and Experience

  • Associates Degree in Technical Field or equivalent experience required.
  • Five (5) plus years of complex technical experience in the installation, configuration, maintenance, troubleshooting and resolving issues with Intel and Microsoft Windows based server and client hardware and operating systems.
  •  Prefer three (3) years of Microsoft Server and Administration experience.

Required Licenses / Certifications

  • US Person status required. ITAR / EAR Regulated.
  • Microsoft Certified Server Administrator (MCSA) certification for 2012/2016 or similar certification is preferred.
  • A+ / Network + Certifications preferred.
  •  CCNA Certification preferred.

Required Knowledge, Skills and Capabilities
  • Previous IT experience within a manufacturing environment.
  • IT Help Desk ticketing system experience and management of priority issues.
  • Microsoft Active Directory  and related technologies and services such as SSL Certificates, TCP/IP, DHCP, Domain Name Service (DNS)
  • File Transfer Protocol (FTP, SFTP, FTP over SSL)
  • File and print service management experience
  • Anti-Virus application management and support experience
  • Microsoft Office 365 experience
  • Microsoft Windows Server 2008 and 2012/2019 maintenance and troubleshooting skills.
  • Basic Active Directory and Microsoft Office 365 account administration skills.
  • Able to install Windows Desktop and Server Operating Systems and applications like Office, Visio, Project, CrowdStrike, ERP clients and engineering software.
  • Experienced with data backup and restore principles, technology and methods including backup job and media management.
  • Experience with disk imaging and deployment technologies
  • Knowledge of Information Technology Infrastructure Library (ITIL).
  • Able to respond to system issues outside of normal work hours.
  • Able to multi-task, think creatively and work proactively as part of a cross functional team both within and outside of the I.T. department.
  • Strong organizational skills and ability to prioritize task to self and others.
  • Must be detail oriented, able to take direction and prioritize while multi-tasking.
  • Must have excellent written and verbal communication skills.
  • Able to thoroughly document issue recognition and resolution including adding to standardized knowledge base articles and internal wikis.
  • Professional appearance and demeanor, with a customer focused attitude.
  • Able to adapt to a changing environment, able to work unsupervised according to stated priorities and use resourcefulness and creativity to support a culture driven by continuous improvement.

Equal Opportunity Employer Veterans/Disabled

3333 Main Street
Parsons, Kansas, 67357
United States

Equal Opportunity Employer Veterans/Disabled