IT Technician in Berryville, AR at Ducommun

Date Posted: 6/20/2020

Job Snapshot

Job Description

IT Technician

Job Description

Job Summary & Essential Functions:  The following describes in general terms the purpose and scope of the position. Provide end user support for desktop / end user I.T. hardware, software and network connected devices.  Assist the Network Administrator and / or Network Supervisor with administrative and data center tasks when directed.

  • Resolve end user help desk tickets such as computer hardware or software problems, new equipment setups and installations, software installations, moves, decommissioning, phone and fax issues, etc.

  • Provide end user training as required.

  • Locate and use technical information and / or assistance resources when required

  • Use various hand tools and diagnostic tools when required

  • Responsible for the proper handling and management of hazardous waste generated in their work area.

  • Other duties as assigned.

Skills & Qualifications

Required Experience/Education/Training/Certifications:  To perform this job successfully, an individual must possess the outlined experience level, education, training, minimum years of experience, product or industry knowledge plus any certifications in order to be considered. 

  • Associates Degree preferred

  • High School Diploma; up to 3 years related experience in job function and/or training; equivalent combination of education and experience

  • Minimum 2 years experience in a Microsoft Windows Server and Network environment.

  • Microsoft Certified Professional MCP, A+/Network+ Certification Preferred.

  • Basic I.T. desktop level setup and troubleshooting skills.

  • Basic network configuration and troubleshooting skills.

  • Ability to install Windows Operating Systems and applications like Office, Visio, Project, McAfee, ERP clients and various engineering applications.

  • Knowledge of creating and restoring of hard drive images.

Required Skills & Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities and any physical demands if required.  Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job. 

  • Basic I.T. desktop level setup and troubleshooting skills.

  • Basic network configuration and troubleshooting skills.

  • Basic server backup administration and troubleshooting skills.

  • Basic server auditing skills for SOX reporting (administrative role reports).

  • Basic to semi-advanced printer/scanner troubleshooting.

  • Basic email setups and administration

  • Ability to install  and patch Windows Operating Systems and applications like Office, Visio, Project, McAfee, ERP clients and various engineering applications.

  • Knowledge of creating and restoring of hard drive images.

  • Must be detail oriented, able to adapt to changes quickly, use creativity to support a culture driven by continuous improvement, self directed and able to work with minimal supervision.

  • Excellent communication skills and a customer service attitude.

Equal Opportunity Employer Veterans/Disabled


810 Champlin Avenue
Berryville, Arkansas, 72616
United States