Sr. Program Manager in Tulsa, OK at Ducommun

Date Posted: 3/19/2020

Job Snapshot

Job Description

Sr. Program Manager

Job Description

This agent is responsible for executing all aspects of the program to ensure that all activities are carried out in accordance with technical and contractual requirements, schedules, and budgets. The Program Manager is the focal point for the company for communications with the customer and is responsible to ensure customer requirements are flowed down to functional departments.

Essential Functions

Focal point for customer communication

  • Liaison between Ducommun and customers. Communication and tracking of customer scorecards and surveys.
  • Leader of the Integrated Product Team (IPT).
  • Provide timely notification to management and customer of program cost, quality, or schedule impact.
  •  Execution of New Product Introduction – Phase Gate Process.
  • Provide a coordinated company response to customer requirements (commercial – technical) and inquiries.

Internal Communication and interface

  • Communicate within IPT to assure proper coordination of customer requirements (schedule, recovery plans, reports, etc.). Ensure that the company's capabilities and business interests support customer requests.
  • Manage program team to ensure efficient and effective goal attainment in support of the Program Management functional metrics, corporate policy, regulatory guidelines and budget parameters.
  • Coordinate technical and operational requirements with stakeholders to ensure customers' voices are heard.
  • Organize the financial controls to integrate time phased budgets and program schedules.
  • Communicate customer cost reduction and process improvement goals to company management.
  • Lead Kaizen and Lean activities that drive improvement in both operational and administrative areas.
  • Oversight of Program Management backlog/booking input into the MRP system to ensure alignment with company goals.
  • Presentation of program reviews to Sr. Leadership.

Contract Management

  • Analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions.
  • Prepare negotiations and lead the negotiation team for all customer negotiations.
  • Manage and track program compliance to purchase order requirements.
  • Prepare claims to customer in accordance to contract parameters.

Operational Management

Responsible to coordinate with Operations Management to review requirements for programs as they relate to:

  • Operational Performance:
    • Metrics – development and execution
    • KPI and TTI tracking on a monthly basis
    • Day to day performance to plan (cost, quality and schedule)
  • Staffing
  • IPT development
  • Planning for Capital Expenditures / preventive maintenance

Fiscal Management

  • Review program performance to provide ongoing visibility for project cost, margin and schedule (actual vs. projected).
  • Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims/assertions.

Development and growth of the Program

  • Manage business unit bookings, backlog, past due, receivables and sales forecasts.
  • Maintain business unit booking and sales tracking system that supports the company monthly summary reports.
  • Coordinate planning and acquisition of follow-on business within the lead time constraints.
  • Coordinate with Business Development to identify, strategize, and seize new business opportunities.
  • Support customer cost reduction and process improvement activities that demonstrate the company’s commitment to continuous improvement.
  • Incorporation of lean methodologies:
    • Kaizen Events
    • Standard Work
    • Value Stream Mapping

Proposal Management

  • Lead the Proposal Team in the development, preparation and customer submittal of proposals for new and follow-on business.
  • Support customer / DCAA / DCMA audits.


Skills & Qualifications

  • Must possess the ability to lead without authority, negotiate and manage by influence.
  • Strong people and time management skills are required.
  • Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
  • Experience in production control, contracts management, project management or contracts management, are key talents.
  • Detail oriented, positive friendly customer service are key attributes.
  • Computer knowledge and skills, i.e. MS Office – Word, Power Point and Excel is required.
  • Basic understanding of lean and six sigma principles and methodologies.
  • Experience with MRP systems is beneficial.
  • Travel up to 30%.

Required Experience/Education/Training/Certifications

  • BA/BS degree required, MBA preferred.
  • Certification in PMP and or CAPM required, Contracts Administration, Project Management a plus.
  • 3-7 plus years in aerospace or manufacturing environment.
  • Program(s) oversight of 10-25+ million a plus.
  • Supervisory experience a plus.



11616 East 51st Street
Tulsa, Oklahoma, 74146
United States

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