Program Management Analyst
Supports the Program Manager and oversees assigned programs and customers to ensure that activities and customer orders are carried out in accordance with contract requirements, schedules and budgets. Accuracy and timely communication is critical for both internal and external communication.
Who are we?
Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.
Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.
Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries.
Job Summary
1. Focal point for customer/buyer communication and interface:
- Represents the company in contacts with the customer and outside parties (other than suppliers) for issues concerning the assigned program.
- Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog.
- Provides timely notification to management of program cost or schedule impact.
- Provides a coordinated company response to customer requirements and inquiries.
- Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback.
2. Internal Communication and interface:
- Communicate with Operations Management to assure proper coordination of customer requirements. Ensures that the company's capabilities and business interests support customer requests.
- Coordinate with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
- Work with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.
3. Contract Management:
- Work with Program Manager to analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and
conditions with Program Manager. - Manage and track program compliance to purchase order requirements.
4. Fiscal Management:
- Manages customer AR in support of site functional metrics.
- Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims.
5. Development and growth of the Program:
- Create and manage program bookings and provide data for sales forecasts.
- Manage and maintain program bookings and sales tracking system that supports the company monthly summary reports.
- Responsible for planning and acquisition of follow-on business within the lead time constraints.
- Work to identify, strategize and capture new business opportunities where available.
- Understands and embraces lean methodologies, Kaizen Events, Standard Work and Value Stream Mapping.
6. Proposal Management:
- Support Program Manager and Proposal Team for development, preparation and customer submittal of proposals for new and follow-on business.
Required Skills and Qualifications
- Computer knowledge and skills, i.e. MS Word, MS Excel, MS PowerPoint required and ERP/MRP Systems preferred.
- Strong people and time management skills are required.
- Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
- Experience in production control, contracts management, project management or contracts management, are key talents.
- Detail oriented, positive friendly customer service are key attributes.
Required Experience/Education/Training/Certifications
- Minimum BA/BS degree preferred but not required and/or equivalent years of industry experience. Advanced degree such as MBA preferred.
- Minimum 1-5 years customer service and contract administration background, in a manufacturing environment preferred.
Equal Opportunity Employer Veterans/Disabled
2222 East Pensar Drive
Appleton, Wisconsin, 54911
United States
