IT Technician in Parsons, KS at Ducommun

Date Posted: 7/24/2020

Job Snapshot

Job Description

IT Technician

Job Description

Job Summary & Essential Functions:

The IT Technician provides Information Technology support to assigned performance center(s).  The support responsibilities include hardware, software, account management and data backups. This position will provide advanced technical support to drive overall performance and efficiency of applications and systems. 

  • Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the I.T. infrastructure at one or more designated company sites.
  • Maintain all aspects of the designated site(s) I.T. infrastructure, resources and supporting documentation. This includes end user support as well as data center / server room equipment and operations, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
  • Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
  • Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
  • Support complex Level I escalation issues/tickets.
  • Maintain Active Directory User Accounts, Security and Distribution Groups and related change requests.
  • Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting, maintenance, repair and replacement.
  • Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners and faxing.
  • Provide support for mobile devices such as smart phones and tablets.
  • Provide basic support for Voice Over IP (VOIP) phones.
  • Support server room operations when directed including user account administration, data backups, restores and backup media rotations. Perform server installation, maintenance, troubleshooting and repair.
  • Create, manage and deploy disk images.
  •  Assist in resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
  • Act as the point of contact for IT related purchases including data center and end user hardware and software licenses and professional services.
  • Perform preventive maintenance and repairs on all active systems excluding devices or systems directly supported by a vendor like copiers and other highly proprietary systems and devices.
  • Responsible for Sarbanes-Oxley (SOX) 404 audits.
  • Ensure compliance with security standards and policies.
  • Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies and procedures.
  • Perform and document Disaster Recovery and Incident Response testing when directed.
  • Support the implementation of the I.T. components of site specific and / or company wide projects or initiatives by advising and coordinating with the applicable functional leaders and / or teams.
  • Support the Business Applications Development and Network Services teams to accomplish I.T. Department and Company goals.
  • When requested, be available after hours to provide support for alerts issued by the applicable Monitoring System and or management.
  • Assist IT department peers in troubleshooting and support tasks when circumstances warrant.
  • Adhere to all IT policies and follow all IT Standard Work Instructions.
  • Provide end user training as required.
  • Responsible for the proper handling and management of hazardous waste generated in their work area.
  • Performs other duties as assigned including leading projects and participation in project committees


Skills & Qualifications

Required Education and Experience

  • Associates Degree in Technical Field or equivalent experience required.
  •  Three (3) to Five (5) years of experience in the installation, configuration, maintenance, troubleshooting and resolving issues with Intel and Microsoft Windows based server and client hardware and operating systems.
  •  One (1) to Three (3) years of Microsoft Server and Administration experience. 

Required Licenses / Certifications

  • US Person status required. ITAR / EAR Regulated.
  • Microsoft Certified Server Administrator (MCSA) certification for 2012 or 2016 is preferred.
  • A+ / Network + Certifications preferred.

Required Knowledge, Skills and Capabilities

  •  Previous IT experience within a manufacturing environment.
  •  IT Help Desk ticketing system experience and management of priority issues.
  • Microsoft Active Directory  and related technologies and services such as SSL Certificates, TCP/IP, DHCP, Domain Name Service (DNS)
  •  Experience with PowerShell, VBScript or other scripting languages is preferred 
  •  File Transfer Protocol (FTP, SFTP, FTP over SSL)
  •  File and print service management experience
  •  Anti-Virus application management and support experience
  •  Microsoft Office 365 experience
  •  Microsoft Windows Server 2008 and 2012 maintenance and troubleshooting skills.
  •  Basic Active Directory and Microsoft Office 365 account administration skills.
  • Able to install Windows Desktop and Server Operating Systems and applications like Office, Visio, Project, McAfee Virus Scan, ERP clients and engineering software.
  • Experienced with data backup and restore principles, technology and methods including backup job and media management.
  •  Experience with disk imaging and deployment technologies
  •  Knowledge of Information Technology Infrastructure Library (ITIL).
  •  Able to respond to system issues outside of normal work hours.
  • Able to multi-task, think creatively and work proactively as part of a cross functional team both within and outside of the I.T. department.
  •  Must be detail oriented, able to take direction and prioritize while multi-tasking.
  •  Must have excellent written and verbal communication skills.
  • Able to thoroughly document issue recognition and resolution including adding to standardized knowledge base articles and internal wikis.
  •  Professional appearance and demeanor, with a customer focused attitude.
  • Able to adapt to a changing environment, able to work unsupervised according to stated priorities and use resourcefulness and creativity to support a culture driven by continuous improvement.

Physical Demands
These are the essential physical demands for this position. Reasonable accommodations may be requested directly with the Human Resources Department. This section can be modified to meet the needs of the specific location assigned.

Work Environment (greater than 51% of time spent is in what type of environment):

Physical Abilities  / Frequency:

Stand  - Frequently  Walk  - Frequently                       Sit - Frequently

Climb - Occasionally                  Crawl - Occasionally                    Squat or Kneel - Occasionally

Bend - Occasionally                  Fine Manipulation - Frequently     Reach Outward - Occasionally

Reach Above Shoulder  - Occasionally               Drive - Occasionally

 

Lift / Carry Requirements  / Frequency:

10 lbs or less - Occasionally               11-20 lbs - Occasionally     21-50 lbs - Occasionally

51-100 lbs - N/A                          Over 100 lbs - N/A

 

Push/Pull Requirements / Frequency:

10 lbs or less - Occasionally              11-20 lbs - Occasionally     21-50 lbs - Occasionally

51-100 lbs - N/A                             Over 100 lbs - N/A

 

Definitions:

N/A (Not Applicable) - Activity is not applicable to this occupation
Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)
Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
Continuously - Occupation requires this activity more than 66% of the time (5.5+ hrs/day)


Equal Opportunity Employer Veterans/Disabled


3333 Main Street
Parsons, Kansas, 67357
United States